Shipping policy
Shipping Policy – Jezula
At Jezula, we are committed to delivering your orders as efficiently and reliably as possible. Please review our shipping policy below for full details.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be prepared for shipment.
Shipping Time
Estimated delivery times vary depending on your location:
- Canada: 7–15 business days
Please note that these are estimated timeframes and may vary due to external factors such as customs processing or carrier delays.
Shipping Costs
We offer free standard shipping on all orders unless otherwise specified at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery in real time.
Customs, Duties, and Taxes
For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Delays
While we strive to meet all delivery estimates, unexpected delays may occur due to factors beyond our control, such as weather conditions, high demand, or logistical issues.
Incorrect Address
Please ensure that your shipping information is accurate at checkout. Jezula is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Jezula is not responsible for lost or stolen packages marked as delivered. If you encounter an issue, we recommend contacting your local carrier directly.
Contact Us
If you have any questions regarding your order or shipping, feel free to contact our support team. We are here to help.
Thank you for choosing Jezula.